Privacy Policy
Legal
How we collect, use and protect your information.
Last updated September 14, 2026
This Privacy Policy explains how Rosie’s Sidekick Sandwich Shop (“Rosie’s,” “we,” “us” or “our”) collects, uses and shares information about you when you visit our website, contact us, request catering, order online or join Rosie’s Rewards. By using our website, you agree to the practices described in this policy.
Information we collect
Information you give us
- Contact and catering requests. When you fill out a form, we collect your name, email address, phone number, preferred location and your message. Catering requests also include your event date and time, headcount, occasion, whether you want pickup or delivery (and your delivery address if so) and any details you share, such as dietary needs or food allergies.
- Emails, calls and messages. If you reach out to us directly, we keep what you send so we can respond.
- Reviews and feedback. If you share a review, testimonial or photo with us, we collect what you submit.
Information collected by our partners
- Online ordering and payments. Online orders are handled by our ordering partner, SpotOn. SpotOn collects your order details, contact information and payment information under its own privacy policy. We receive order and contact details so we can make and deliver your food. We do not receive or store your full card number.
- Rosie’s Rewards. Our rewards program also runs through SpotOn. When you join, your name, contact details, purchase history and points balance are stored so you can earn and redeem rewards.
- Delivery. If you order delivery through a third-party service, that company handles your information under its own policies.
Information collected automatically
When you visit our website, we and our service providers automatically collect certain information, such as your IP address, browser and device type, the pages you view, how long you stay, the site that referred you and your general location (city or region). We collect this using cookies, pixels and similar technologies. See “Cookies, analytics and advertising” below.
How we use your information
- To answer your questions and respond to catering requests
- To prepare, fulfill and support your orders
- To run Rosie’s Rewards, including tracking points and sending rewards
- To send you news, offers and promotions if you have signed up to receive them
- To share testimonials and reviews, with your permission
- To understand how people use our website and improve it
- To show you relevant ads on other websites and social media
- To protect our business, prevent fraud and comply with the law
How we share your information
We do not sell your personal information for money. We share information only as described here:
- Service providers that help us run our business, such as our ordering and rewards partner (SpotOn), website hosting, email and analytics providers. They may use your information only to provide services to us.
- Advertising and analytics partners, such as Google and Meta, through the cookies and pixels described below.
- Legal and safety reasons, if required by law or to protect the rights, property or safety of Rosie’s, our customers or others.
- Business changes, if our business is sold, merged or reorganized, as part of that transaction.
- With your permission, for any other purpose you agree to.
Cookies, analytics and advertising
Cookies are small files stored on your device. We use them, along with similar tools, to:
- Make the site work, such as remembering your choices.
- Measure traffic with Google Analytics, which tells us how visitors find and use our site. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on.
- Advertise with the Meta (Facebook and Instagram) Pixel, which helps us show ads to people who have visited our site and measure how those ads perform. You can manage this in your Facebook ad preferences.
- Show maps. Our location pages include Google Maps, which may set its own cookies when the map loads.
Most browsers let you block or delete cookies in their settings. If you block cookies, some parts of the site may not work as intended. You can also opt out of interest-based ads from many companies at optout.aboutads.info. Our site does not currently respond to “Do Not Track” browser signals.
Emails and text messages
If you sign up for emails or texts from us or through our rewards or ordering partner, you can stop receiving marketing at any time. Click “unsubscribe” in any marketing email, or reply STOP to any text message. Message and data rates may apply. We may still send you messages about your orders or account.
How long we keep your information
We keep your information for as long as we need it for the purposes in this policy, such as answering your request, running your rewards account or keeping business and tax records, unless the law requires or allows us to keep it longer.
How we protect your information
We use reasonable safeguards to protect your information. No website or method of storing data is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by emailing info@rosiessidekick.com. Depending on where you live, you may have additional rights under state law. We will respond as required by applicable law, and we will not treat you differently for making a request. We may need to confirm your identity before we act on it.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
Links to other websites
Our site links to other websites and services, such as SpotOn, delivery apps and social media. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version here and change the “Last updated” date above. Your continued use of the site after an update means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Rosie’s Sidekick Sandwich Shop
Email: info@rosiessidekick.com
Chicago (Logan Square): 2610 N. California Ave., Chicago, IL 60647 · 773-697-3000
Schaumburg, IL · 847-648-7098
