FAQs
Good questions, real answers.
Everything you might want to know before your first (or fiftieth) Rosie’s order.
Do you offer delivery, or just pickup?
Both! You can order online for pickup or delivery from Logan Square through SpotOn — just hit “Order Now” and choose pickup or delivery at checkout. Schaumburg is catering only — office lunches, game days and parties with 24 hours’ notice — so email info@rosiessidekick.com for that one.
Is it cheaper to order from this site?
Yes. The delivery apps take a commission on every order they carry, and the menus you see over there are priced to cover it. Order through the button on this page and you are on our own menu, at shop prices — same food, same kitchen, same people making it. Pick up and your bag is the menu price plus sales tax — no service fee, no card fee, nothing added on top. Delivery adds one flat courier fee, not a cut of your order. Put the same sandwich side by side and see for yourself.
What if something goes wrong with my delivery?
Call us at 773-697-3000 and tell us what happened — we want to know, and we’ll make it right. One thing worth knowing: we make and bag the food, but the driving is done by a third-party courier service, so once an order leaves the shop we don’t control the route, the timing or what happens at your door. If you ordered through a delivery app instead of this site, go through that app’s support for a refund on that order — they handle the money on their platform.
Do you have gluten-free, keto or vegetarian options?
Yes. Any sandwich can become a gluten-free, low-carb Keto Bowl (no bread), and our all-beef meatballs are baked and gluten-free. We also have vegetarian and pescatarian picks like The Veggie and our Italian Tuna. Want to substitute something? Just ask.
How do I book catering?
Head to our catering page and send a quick request with your date, headcount and ideas — or call the shop. Every order is custom-quoted, and we cater sandwich boxes, salads, pasta trays and hot entrées across Chicagoland, seven days a week.
Where are you located and what are your hours?
Chicago — Logan Square: 2610 N. California Ave., open Mon–Sat 10:30 AM–6 PM and Sun 11 AM–5 PM.
What makes your ingredients different?
We keep it real: bread brought in fresh every day from D’Amato’s Bakery in Chicago, 100% Black Angus beef roasted in house, all-beef meatballs in homemade tomato-basil sauce, and only imported extra-virgin olive oil — no seed oils. If Freddy won’t eat it, he won’t serve it.
How does Rosie’s Rewards work?
It’s free. Join through SpotOn and earn 1 point per $1 (double during happy hour). 50 points = a $5 reward, 100 points = $10, plus a $12 birthday reward. See the Rewards page to sign up.
I’m not from Chicago — how do I order an Italian Beef?
Relax, we’ll walk you through it. Start with how wet you want it: dry (the beef gets a shake before it hits the bread), juicy (a ladle of au jus over the top) or drenched — the whole sandwich takes a bath in the jus, bread and all. Then pick a side of the family: sweet peppers if you want it gentle, hot giardiniera if you want it the way we eat it. Cheese is your business, not ours, and yes, we’ll melt it on.
One more thing. If you order it drenched, don’t sit down with a knife and fork — lean over the counter, elbows on the rail, and let it drip. That’s the Italian stance, and it’s the only table manners Mama Rosie ever cared about. Mangia.
Is the Muffuletta really that big?
It really is — big enough for two. It’s built on D’Amato’s muffuletta bread with mortadella, Genoa salami, capicola and our Sicilian olive medley. This family helped bring one of Chicago’s original Muffulettas to the city.
Do you take cards?
Yes — we accept cards in shop and online. You can pay securely at checkout through SpotOn when you order for pickup or delivery.
Still have a question?
Ask us anything — the shop answers its own messages.
